System and Network Administrator

Responsibilities and Accomplishments

Specialized in installs, configurations, and maintenance of network devices and peripherals, such as desktop and laptop PCs, mobile devices, printers, VoIP phones, and VTCs

Provided remote and on-site support to government civilian, contractor, U.S. military, foreign military, and foreign and local national users

Performed manual updates of software and systems as needed

Produced training manuals for helpdesk that resulted in a 43% increase in performance and a standard of documentation across the board

Served as ad-hoc support in the implementation, administration, performing of tests, and analyzing of network systems

Completed root-cause analysis of system and network failures and ensure all solutions were ticketed, documented, and tested

Created and maintained thorough documentation in the Knowledge Databases for all desktop solutions and troubleshooting instructions based on Information Technology best practices

Collaborated with the project manager for the planning of the EUCOM 21H2 system upgrade