Infrastructure and Systems Administrator

Responsibilities and Accomplishments

Provides IT support and troubleshooting across NIPR, SIPR, and JWICS networks, ensuring secure and reliable access to mission-critical systems while adhering to strict DoD security protocols

Resolves IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures

Ensures the proper functioning of hardware, software and system specifications

Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity

Provides system administration for assigned infrastructure, maintaining security policies and user access controls

Develops automation scripts to streamline routine IT tasks, enhancing efficiency and reducing manual workload across the office

Utilizes Microsoft Identity Manager to handle user accounts, configure groups, and monitor endpoints

Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment

Plans and supports new infrastructure projects

Provides technical support and training to end-users

Configures and optimizes Local Group Policy settings to deploy and manage network resources

Maintains configuration documentation for assigned infrastructure

Utilizes ServiceNow ticketing system to document issues and track resolutions

Collaborates with cross-functional teams to align IT infrastructure with organizational goals and technical requirements

Installs, maintains, and troubleshoots networks devices and peripherals to include VoIP phones, fat and thin clients, VTC systems, KVM switches, laptops, tablets, printers, etc.

Conducts root-cause analysis of system and network failures and ensure all solutions are ticketed, documented, and tested

Managed the upgrade of office systems to Windows 11, ensuring seamless transition and compatibility with existing applications while minimizing user disruption.