End User Systems Administrator

Responsibilities and Accomplishments

Supported over 2,000 users accessing EUCOM's NIPR, SIPR, and Seagull Systems via thin and thick clients

Troubleshot issues related to Thin Clients, Fat Clients, VoIP phones, VTCs, printers, websites, and various software applications

Minimized future downtime and service interruptions by leading in-depth investigations and root cause analysis to resolve issues with server performance and security

Managed user e-mail accounts via DEPO

Offered and supplied users with advice on reporting suspicious activity, spillage, and any other incident that could compromise the network

Planned weekly un-migration of EUCOM users from the Office 365 mail service to the DoD Enterprise E-mail service

Delegated projects to other technicians and oversaw their completion